Frequently Asked Questions - FAQ


  1. Can I use my RescueBoot CD on more than one computer?
  2. How often should I create a new RescueBoot hard disk directory and CD?
  3. Can a computer virus infect my RescueBoot hard disk directory?
  4. Can a computer virus infect my RescueBoot CD?
  5. Will RescueBoot add support for the new Windows Vista operating system?
  6. Does RescueBoot support Windows 2000?
  7. Does RescueBoot support server versions of Windows?
  8. Is The Windows Firewall supported?
  9. Can I use my RescueBoot CD in an external CD-ROM drive?
  10. Can I install other Software in my RescueBoot environment?
  11. How do I file a a problem report?
  12. How much hard disk space does RescueBoot require?

Can I use my RescueBoot CD on more than one computer?

Your Rescueboot CD should only be use on the computer from which the CD was created. There are various reasons why you cannot use your RescueBoot CD on other computers. The RescueBoot CD contains only the necessary drivers for the computer it was created on, and probably will not boot correctly on another computer. Additionally, the Windows End User License Agreement will not allow a copy of windows to run on more then one computer. The Windows activation code will recognize that it is running on a different computer, and will tell you that your hardware has changed. The Windows activation code will also tell you to reactivate windows each time you boot your RescueBoot CD on a computer that wasn’t used to your RescueBoot CD.

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When should I create a new RescueBoot hard disk directory and CD?

You only need to create a only need to create a new RescueBoot hard disk drive directory and CD, if you add new hardware to your computer. For example, if you purchase a new network card, or disk controller it would be a good idea to create a fresh RescueBoot hard disk directory and CD after installing your new hardware and associated drivers. If you don’t create a fresh RescueBoot directory and CD after you install new hardware, you won’t have access to your new hardware when you use your RescueBoot Environment.

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Can a computer virus infect my RescueBoot hard disk directory?

RescueBoot prevents normal programs from accessing the files in your RescueBoot directory. This makes it extremely unlikely that malicious software could alter or infect your RescueBoot hard disk directory. Although it is highly unlikely, it is still possible for your RescueBoot hard disk directory to become damaged if the RescueBoot protection software is disabled.

It is a good idea for you to perform a virus scan before creating your RescueBoot hard disk directory to ensure the integrity of your existing operating system files.

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Can a computer virus infect my RescueBoot CD?

Once you have created a RescueBoot CD, it is not possible for the files on it to be altered or infected by malicious software. It is a good idea for you to perform a virus scan before creating your RescueBoot hard disk directory to ensure the integrity of your existing operating system files.

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Will RescueBoot support the new Windows Vista operating system?

At this time Res-Q-Ware has not determined if it will be feasible for the RescueBoot software to be modified to support Windows Vista.

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Does RescueBoot support Windows 2000?

RescueBoot will run on Windows 2000 desktop computers but is not officially supported on this version of Windows, and very limited testing is ever done on Windows 2000 systems.

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Does RescueBoot support server versions of Windows?

RescueBoot is designed to run on computers with Windows XP and Windows XP Professional. RescueBoot will not install, nor will it run on any server versions of Microsoft operating systems.

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Is the Windows Firewall supported?

The built in Windows Firewall protection is fully available within the RescueBoot Windows environment. Windows firewall is automatically enabled when possible during the creation on the Rescueboot environment. See the section “Enabling The Windows Firewall” in the “Advanced Topics” section of this help file for detailed information about the Windows Firewall support in Rescueboot.

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Can I use my RescueBoot CD in an external CD-ROM drive?

RescueBoot does not support booting the RescueBoot Windows environment from an external CD-ROM drive, unless the external drive is connected to an SATA controller that is recognized as a boot device by the computer. RescueBoot cannot be booted from USB or FireWire CD-ROM drives at this time.

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Can I install other Software in my RescueBoot environment?

RescueBoot does not support the installation of 3rd party software within the RescueBoot Windows environment. In many cases, you may be able to extend the functionality of the RescueBoot environment to include additional Windows components that are not normally copied into the RescueBoot directory. See the section “Enabling Additional Windows Functionality” in the “Advanced Topics” section of this help file for detailed information about how to include additional Windows functionality.

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How do I file a problem report?

If you run into a problem when using the RescueBoot software, you can file a problem report by following these steps.

  • First navigate to the RescueBoot program group in the Start Menu and click on the GetLogFiles link. This will open a command window and gather all of the RescueBoot log files into a single compressed file.
  • After the log files have been collected, the command window will close. Open "My Computer". Navigate to the directory you selected when installing the RescueBoot software (normally this will be "C:\Program Files\RescueBoot").
  • Right click on the file "RbLogs.cab", select "Send To" and then "Mail Recipient". This will attach the compressed log files to an email message in your default email program.
  • Send the email message with the log file attachment to "support@resqware.com". Use “Problem report” as the message title, and in the body of the message give a description of the problem you encountered.
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How much hard disk space does RescueBoot require?

RescueBoot may require up to 1GB of free space on your hard disk depending upon your existing Windows configuration. RescueBoot requires enough free hard disk space on your system partition (the partition from which Windows is running) to create the RescueBoot hard disk directory. The RescueBoot hard disk directory may require 200-400MB depending on whether or not your system drive is using the NTFS file system. If you are using the NTFS file system, RescueBoot will use the compression feature of NTFS to compress the entire RescueBoot hard disk directory and reduce the amount of space that is necessary.

RescueBoot requires an additional 200-600MB of free disk space on the partition where you installed the RescueBoot software. This space is used for storing the image files created when you burn a RescueBoot CD. RescueBoot always uses the NTFS file system within these image files, so that hard disk free space requirements are minimized.

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